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The placement of MobileTrans at the top of search results on mobile transfers in an attempt to grab as much business as possible, presented in the form of "how-to" posts on the site which are essentially glorified and partially misleading ads for the purposes of exposure. All of this comes from my experience and research.
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This review regards the predatory/exploitative business practices regarding MobileTrans and most likely other software from this company. Predatory/exploitative business practices Look forward to getting in touch with you sincerely. You are important to us, and we want to help as much as we're able to. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you. We are eager to help you solve this problem but we need to get more information.
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Sadly to hear that Mobile Trans didn't transfer files from your Android devices correctly. Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Surely, we'll do our best to improve our chat and phone access. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare MobileTrans Apr 6, 2022
Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you with priority. It is unusual for MobileTrans to work like that, and we are eager to help you solve this problem but need to get more information. Sadly to hear that this software didn't transfer files as the way you expected. Look forward to getting in touch with you! - Hi Hugh.
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May I confirm if the technical issue has been solved on your end? If not, could you please kindly update your order number here? Then we are able to further look into it and provide a solution for you as earlier as possible. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! - We apologize for the inconvenience that happened on your end. That's why we respond to your two comments. By obtaining your email address, we can locate your detailed order information, and then further communicate with you about the specific details to help you fundamentally solve this problem or provide practical suggestions.
However, we are more eager to do our best to help you. To be honest, it is not so important if you can change your review at present. Reply from Wondershare MobileTrans Updated Mar 11, 2022 Look forward to a warm contact sincerely. You are important to us and we want to help you as best we can. Would you please send us your contact email after receiving a request? Then our senior support team could further investigate it and provide a solution for you as soon as possible. We are eager to clarify this matter but need to get more information.
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I understand your feeling and it would be very frustrating if you were unable to be recognized as a full version correctly after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. We have put your case in the 1st priority and our support team just sent a solution to you, please kindly check your mailbox and see if everything is ok now.
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Thanks for updating your review and your recognition encourage us a lot! Please feel free to reach us at whenever you need our support and we are always happy to help! - Thanks for providing us the contact information. Reply from Wondershare MobileTrans Updated Apr 8, 2022 We have put your case in the 1st priority and our support team will further look into it and then keep you updated via email as earlier as possible, please pay attention to your mailbox. Thanks for providing us the contact information. We desperately hope to figure out this problem but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? Or we recommend you report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. I understand it would be very frustrating when you were unable to transfer files from Android to your iPhone correctly. Reply from Wondershare MobileTrans Updated Jun 4, 2022
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